Returns

You have 14 days from the delivery date, not the purchase date, to send an eligible item back. The return address is the same as our business address: 17350 State Hwy 249, Ste 220 #14609, Houston, TX 77064.

You pay return shipping. We do not charge a restocking fee. After we receive and inspect the return, we refund the original payment method.

A return is accepted only when all of the following are true:

• The item is unused.
• The factory seal is intact.
• The item is in its original packaging.
• The request is within 14 days of delivery.

These items are final sale:

• Opened, sprayed, or tested bottles.
• Items with a broken seal.
• Items missing the box or cap.
• Items damaged by the customer after delivery.

If you received the wrong item, the item was damaged in transit, or the item is not what you ordered, contact us within 14 days of delivery. We refund or replace the order, and we pay return shipping.

You can cancel for a full refund before the order ships. After it ships, the return rules on this page apply.

Email support@fragrances-direct.com with your order number, or use order status or your account to submit a request. A request is a review against this policy. It is not an automatic refund.

Ship eligible returns to 17350 State Hwy 249, Ste 220 #14609, Houston, TX 77064. See also the shipping policy.